 It is said that the most difficult work is to keep the client. At the conference which is dedicated to the Customer Relationship Management, speakers will not only report about important CRM issues but also share their valuable experience. How and at which stage you should improve the marketing of goods and services, these questions can be answered by the participants of the CRM-Conference: “Live Cases of the CRM and Call-Centre Solutions”.
Program CRM – conference 2006: «Live cases of CRM and Call-centre – decisions» Speakers 2006 The preliminary list of reporters: Halls 2, 3 and 4 from 10:00 till 19:00| 10:20-11:00 | Vladimir Dimitroff, Prism Consulting “Real look at a client: segmentation’s advantages and disadvantages” (UK) | | 11:00-11:40 | Valentin Kalashnik, OS-Direct “Capitalization of trust” (Ukraine) | | Retail Sector, Hall 2 | Telecommunication and IT Sector, Hall 3 | | 12:00-12:40 | Tatyana Tikhomirova, TEDDY-club “Retail business and loyalty programs: the practices of independent decisions” (Ukraine) | Konstantin Torhov, "Integration of CRM and Call-Centre in telecommunication sphere” (Ukraine) | | 12:40-13:20 | Andrey Bezgubenko, “å-consulting”, "When client leaves to competitor" (Ukraine) | Vadim Dozorcev, Berner&Stafford “CRM in IT-business.Opportunities of inceasing sellings” (Russia) | | 13:20-14:00 | Vadim Dozorcev, Berner&Stafford “CRM – millions of missed opportunities” (Russia) | Dmitriy Baryshev, Front Range Solutions “Implantation of IP Contavt Centre in the subdivision of the “S7 Group” (air company)” (Russia) | | 15:00-15:20 | Alexey Kapusta, Standard “CRM – in simple words about complicated issue. The presentation of Jill Dishe book “CRM-navigator. Study book about relationship with clients” (Ukraine) | Nazar Grynyk, “Mobye”, “Mobile phone vs TV. What will win?” (Ukraine) | | 15:20-15:40 | Vadim Zaborskiy, Front Range Solution “Implantation of CRMdecision GoldMine in the client’s department in the company “Gromophone’” (Russian Radio)” (Russia) | | 15:40-16:00 | Andrzej Jasieniecki, MCI “Telecommunication-Media-Technology (TMT): all-global tendencies – where to invest?” (Poland) | | 16:00-16:20 | Nikolay Bulava, ProFIX “The launching of CRM in service-distributive business” (Ukraine) | Vadim Lakiza, IDM & Andrew Shipitkov, Microsoft "The premiere of Microsoft Dynamics CRM 3.0" (Ukraine) | | 16:40-17:20 | Irina Sinitsina, Sputnik Labs “How does CRM help in the battle for the client?” (Russia) | | 17:20-17:40 | Vadim Lakiza, IDM "The Myths about CRM: when do IT damage the business" (Ukraine) | | 17:40-18:00 | Olga Rubtsova, Sputnik Labs “The practice of CRM launching in retail segment by the examples of Impex-bank and pharmaceutical company Actavis” (Russia) |
Hall 1 ñ 10:00 äî 19:00| 10:20-11:00 | Vladimir Buzmakov, “Supremum” «CRM in Ukraine – the history» (Ukraine) | | 11:00-11:40 | Alina Frolova, RAM "How does CRM start or everything should be done step by step” | | Retail Sector, Hall 2 | Finance and Insurance Sector, Hall 3 | Telecommunication and IT Sector, Hall 4 | | 12:00-12:40 | Pavel Cherkashin, Siebel "CRM on practice. Methods of increasing the sales effectiveness” (Russia) | Lyudmila Burakova, INCOM + Igor Filipenko, INGO “The use of CRM in the insurance sphere” (Ukraine) | Topic is being specified | | 12:40-13:20 | Lyudmila Burakova, Incom & Alexey Markov, Vneshposyltorg "Call-centre as effective sales channel” (Ukraine) | Elena Nasanova, Rosno Ukraine & Olga Maximenko, Maximum IT “Contact-Centre: introduction (conception) and reality” (Ukraine) | Leonid Tishenko, Techexpert “Innovation approach in Call-Centers and CRM-solutions integration” | | 13:20-14:00 | Leonid Lavrentyev, NKT “Buyers identification – problems and solutions. Sample: MODS technology of MasterCard” (Russia) | Alexey Beloshitskiy, Winpeak “Automatization of business-processes in insurance companies Credo-Classic Salamanda-Ltava” | Olga Maximenko, Maximum IT “CRMproject: the way of trials and mistakes” (Ukraine) | | 15:00-15:20 | Alexandra Stahovskaya, World Card "Loyalty in restaurant business (Lipsky Osobnyak, Dolce)” (Ukraine) | | 15:20-15:40 | Svetlana Chubaha, Terrasoft "New CRM era - Terrasoft CRM 3.0" (Ukraine) | | 15:40-16:00 | Maxim Plahtiy, CRM.com.ua “CRM market in Ukraine: analysis of the main tendencies” | | 16:00-16:20 | Vyacheslav Illichev, Parus "Buying CRM" (Ukraine) | | 16:40-17:20 | Vache Davtyan, Promcable Electrika ”Myths about loyalty or how loyal client is bad after the prize” (Ukraine) | | 17:20-18:00 | Lilia Gorelaya, OS-Direct “Games with a consumer or if there is a loyalty after prize” (Ukraine) |
Detail program you can download here |
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